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Boston Proper

<p>You can track your order using the tracking number provided after shipment or if you believe your order has been lost, <a href="https://assist.narvar.com/bostonproper/assist">click here</a>. If you have initiated an exchange and have not received the new item, it may be due to the original item being out of stock at the time your exchange was processed. In such cases, a refund for the returned item will be issued back to your original form of payment. It generally takes a few days for the refund amount to be credited and you will receive a refund notification via email. If you need an update on your order or exchange, please feel free to reach out to our Customer Service.</p>

You can track your order using the tracking number provided after shipment or if you believe your order has been lost, click here. If you have initiated an exchange and have not received the new item, it may be due to the original item being out of s

How can I track my order or an exchange?

Order Status & Tracking

Can I cancel or modify my order after it's been placed?

What should I do if I haven't received my order?

How do I handle a situation where the delivery of my order is delayed or lost?

Why is my order taking so long to arrive?

What happens if an item I ordered is on backorder?

How is the sale price of an item handled if the price changes after I've placed an order?

What is the policy for charging items that are on backorder?

What should I do if an item I am interested in is not available on the website?

What is your price adjustment policy?

How do promos and coupons work on your site?

What should I do if my order is out of stock?

Can I change the shipping address on my order after it has been placed?

How can I find out the price of an item?

Do you deliver to my location?

Ordering & Payment Options

What options do I have for a refund when I return an item?

How do I return an item and get my refund?

What should I do if I didn't receive a return label or QR code for my return?

How can I exchange an item that is the wrong size or is damaged?

How do I return an item that I do not see in my order history?

What should I do if I am unsatisfied with the quality of a product?

How can I process a return if I encounter difficulties with the item?

I have credits or gift cards from returns, how can I use them?

What should I do if there is an issue with the quality of the item received?

I received my order, but one item was missing. What should I do?

Returns, Adjustments and Exchanges

Shipping Options & Charges

What should I do if my discount code is not working?

How do I use my first-time signup discount code?

Technical Questions

How can I unsubscribe from your marketing emails?

How can I unsubscribe from your catalog or postal mailings?

How can I stop receiving marketing text messages from your company?

Do you have brick-and-mortar stores?

How do I sign up for marketing alerts?

General Questions

How can I track my order or an exchange?Updated 10 months ago