Contact Us

Shop

Boston Proper

<p>We&apos;re sorry to hear you haven&apos;t received your order. Here&apos;s a step-by-step guide on what to do:</p><ol><li>Check your shipping confirmation email for a tracking link to see the latest status updates.</li><li>If your order shows as delivered, check around your delivery area and with neighbors in case it was received by someone else on your behalf.</li><li>If delivered by FedEx, check the proof of delivery photo to ensure this is your address</li><li>If delivered by USPS, contact your local postal service with the tracking number to inquire about the exact delivery location or any delivery issues.</li><li>If after these steps your package is still missing, reach out to our customer service to report the issue. We may investigate with the carrier or consider resending your item or issuing a refund.</li></ol><p>Please note that our standard delivery time frame is 7-10 business days from the ship-out date. If your order is taking longer than this, please <a href="https://assist.narvar.com/bostonproper/assist">click here </a>or contact us for assistance. Always feel free to reach out if you have any concerns - we&apos;re here to help!</p>

We're sorry to hear you haven't received your order. Here's a step-by-step guide on what to do:. Please note that our standard delivery time frame is 7-10 business days from the ship-out date. If your order is taking longer than this, please click he

What should I do if I haven't received my order?

Order Status & Tracking

Can I cancel or modify my order after it's been placed?

How do I handle a situation where the delivery of my order is delayed or lost?

How can I track my order or an exchange?

Why is my order taking so long to arrive?

What happens if an item I ordered is on backorder?

How is the sale price of an item handled if the price changes after I've placed an order?

What is the policy for charging items that are on backorder?

What should I do if an item I am interested in is not available on the website?

What is your price adjustment policy?

How do promos and coupons work on your site?

What should I do if my order is out of stock?

Can I change the shipping address on my order after it has been placed?

How can I find out the price of an item?

Do you deliver to my location?

Ordering & Payment Options

What options do I have for a refund when I return an item?

How do I return an item and get my refund?

What should I do if I didn't receive a return label or QR code for my return?

How can I exchange an item that is the wrong size or is damaged?

How do I return an item that I do not see in my order history?

What should I do if I am unsatisfied with the quality of a product?

How can I process a return if I encounter difficulties with the item?

I have credits or gift cards from returns, how can I use them?

What should I do if there is an issue with the quality of the item received?

I received my order, but one item was missing. What should I do?

Returns, Adjustments and Exchanges

Shipping Options & Charges

What should I do if my discount code is not working?

How do I use my first-time signup discount code?

Technical Questions

How can I unsubscribe from your marketing emails?

How can I unsubscribe from your catalog or postal mailings?

How can I stop receiving marketing text messages from your company?

Do you have brick-and-mortar stores?

How do I sign up for marketing alerts?

General Questions

What should I do if I haven't received my order?Updated 10 months ago