Can I change the shipping address on my order after it has been placed?Updated 10 months ago

We understand that occasionally customers may need to change the shipping address for an order after it has been placed. Unfortunately, due to the efficiency of our systems and our commitment to delivering orders within our promised timeframes, we are unable to modify or cancel orders once they have been submitted. This policy is carefully noted on our website, and our customer service agents are trained to remind customers before finalizing orders over the phone.

However, in certain circumstances, we can attempt to forward a request to update the shipping address if possible. If you need to change your shipping address, please reach out to us as soon as possible. Once we receive your request, we will make every effort we can to assist you and will respond within the designated business hours once we have an update. Unfortunately, if the shipping address cannot be changed and the order has already been dispatched, we recommend that you reach out to the individual at the incorrect address to explain the situation and make arrangements to retrieve or refuse the package. Should the package be refused and returned to us, we will then process a refund back to your original payment method.

To avoid this issue in the future, please ensure that your shipping address is correct before placing your order, and update your address book in your online account profile if necessary.