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Ordering & Payment Options

What happens if an item I ordered is on backorder?

When an item you have ordered is on backorder, it means the item is currently out of stock and expected to be restocked on a specific date provided by our team. You are charged for the item at the time you place the order, and we will reserve the ite

How is the sale price of an item handled if the price changes after I've placed an order?

If a full priced item you have ordered changes within 10 days due to a sale after your purchase, we can review your order to determine if an adjustment can be made. Please reach out with your order number and the details of the price change so we can

What is the policy for charging items that are on backorder?

For items on backorder, we charge your credit card right away once the order is submitted. If we are unable to fulfill the backordered item, we will process a full refund to the original form of payment. We understand the concern this policy might ca

What should I do if an item I am interested in is not available on the website?

If the item you are interested in is not currently available, we recommend regularly checking our website for updates on availability. You can also explore similar products in our collections for alternative options. If you need further assistance or

What is your price adjustment policy?

Our online shop is committed to providing the best value to our customers with different promotions over time. If you've paid full price for an item and it goes on sale within a certain time frame after your purchase, you may be eligible for a price

How do promos and coupons work on your site?

Promotions and coupons provide an opportunity for our customers to enjoy additional savings on their purchases. However, there are conditions you should be aware of:. Please refer to the Coupons & Promotions section on our website for detailed inform

What should I do if my order is out of stock?

If the item in your cart or an item you've been eyeing happens to be out of stock, we recommend checking back frequently as items may be restocked. Occasionally, we may send you a notification when an out-of-stock item is available again, along with

Can I change the shipping address on my order after it has been placed?

We understand that occasionally customers may need to change the shipping address for an order after it has been placed. Unfortunately, due to the efficiency of our systems and our commitment to delivering orders within our promised timeframes, we ar

How can I find out the price of an item?

To inquire about the price of an item, please provide us with the Item Number and Item Name you are interested in. This information helps us to give you the accurate pricing details for the product you are looking to purchase. Simply reach out to our

Do you deliver to my location?

Thank you for your interest in our products. Our delivery options depend on your specific location. For certain areas, we may be unable to provide shipping services. If you would like to know if we deliver to your area, please provide us with your lo