Contact Us

Shop

Boston Proper

<p>If you have credits or gift cards on your account from previous returns, and you&#x2019;re having trouble locating how much you have or how to apply them to an order, please check your email, including any spam, junk, and deleted folders, for emails from us detailing the gift card information. If you have not received your gift cards, we will issue a request to resend the gift card numbers to your email address on file. Please allow a certain amount of time to receive them. If further assistance is needed, do not hesitate to reach out to our Customer Service via email or by calling our hotline, available 7 days a week.</p>

If you have credits or gift cards on your account from previous returns, and you’re having trouble locating how much you have or how to apply them to an order, please check your email, including any spam, junk, and deleted folders, for emails from us

I have credits or gift cards from returns, how can I use them?

Returns, Adjustments and Exchanges

Can I cancel or modify my order after it's been placed?

What should I do if I haven't received my order?

How do I handle a situation where the delivery of my order is delayed or lost?

How can I track my order or an exchange?

Why is my order taking so long to arrive?

Order Status & Tracking

What happens if an item I ordered is on backorder?

How is the sale price of an item handled if the price changes after I've placed an order?

What is the policy for charging items that are on backorder?

What should I do if an item I am interested in is not available on the website?

What is your price adjustment policy?

How do promos and coupons work on your site?

What should I do if my order is out of stock?

Can I change the shipping address on my order after it has been placed?

How can I find out the price of an item?

Do you deliver to my location?

Ordering & Payment Options

What options do I have for a refund when I return an item?

How do I return an item and get my refund?

What should I do if I didn't receive a return label or QR code for my return?

How can I exchange an item that is the wrong size or is damaged?

How do I return an item that I do not see in my order history?

What should I do if I am unsatisfied with the quality of a product?

How can I process a return if I encounter difficulties with the item?

What should I do if there is an issue with the quality of the item received?

I received my order, but one item was missing. What should I do?

Shipping Options & Charges

What should I do if my discount code is not working?

How do I use my first-time signup discount code?

Technical Questions

How can I unsubscribe from your marketing emails?

How can I unsubscribe from your catalog or postal mailings?

How can I stop receiving marketing text messages from your company?

Do you have brick-and-mortar stores?

How do I sign up for marketing alerts?

General Questions

I have credits or gift cards from returns, how can I use them?Updated 10 months ago