You have two refund options when you return an item: you can choose to receive a refund on a gift card, which does not expire and allows you to bypass the return postage fee, or you can opt for a refund back to your original form of payment, though a
We're sorry to hear you need to return an item. To initiate a return, you can process it easily online by visiting our returns center and entering your order number and email address. You will then receive an email with a QR code and instructions on
If you did not receive the QR code and return label for your return, please check your email's spam, junk, and deleted folders, as sometimes emails can be filtered out. As an added convenience, we can provide a copy of the QR code and your return lab
To request an exchange for an item that is the wrong size or has arrived damaged, please reach out to us with the necessary details, such as the order number, the size you received, and a clear photo of the damaged item if applicable. We will review
If you need to return an item that is not visible in your order history, please contact us directly. We will check your account and update any missing information so that you can process your return online. Remember that multiple different orders can
If you are unsatisfied with the quality of a product, we invite you to reach out and inform us about the issue, providing any relevant images or descriptions of the problem. This allows us to forward the feedback to our quality control team and consi
To process a return for an item you are having difficulties with, reach out to us with the necessary information such as the order number, item details, and the issue. We will provide assistance and guide you through the return process. Our customer
If you have credits or gift cards on your account from previous returns, and you’re having trouble locating how much you have or how to apply them to an order, please check your email, including any spam, junk, and deleted folders, for emails from us
We apologize for any issues with the quality of products received. To address this matter promptly, please provide us with the Order Number and Item Number through our Customer Care service. We will guide you through the process to arrange for a retu
If you received your order and an item is missing (not on backorder), please file a claim in our Claims Portal or contact us for further assistance.