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Boston Proper

<p>If you received your order and an item is missing (not on backorder), please file a claim in our&#xA0;<a href="https://assist.narvar.com/bostonproper/assist" id="isPasted" style=" text-decoration: underline;">Claims Portal</a> or <a href="https://www.bostonproper.com/pages/contact-us" style=" text-decoration: underline;">contact us</a> for further assistance.</p>

If you received your order and an item is missing (not on backorder), please file a claim in our Claims Portal or contact us for further assistance.

I received my order, but one item was missing. What should I do?

Returns, Adjustments and Exchanges

Can I cancel or modify my order after it's been placed?

What should I do if I haven't received my order?

How do I handle a situation where the delivery of my order is delayed or lost?

How can I track my order or an exchange?

Why is my order taking so long to arrive?

Order Status & Tracking

What happens if an item I ordered is on backorder?

How is the sale price of an item handled if the price changes after I've placed an order?

What is the policy for charging items that are on backorder?

What should I do if an item I am interested in is not available on the website?

What is your price adjustment policy?

How do promos and coupons work on your site?

What should I do if my order is out of stock?

Can I change the shipping address on my order after it has been placed?

How can I find out the price of an item?

Do you deliver to my location?

Ordering & Payment Options

What options do I have for a refund when I return an item?

How do I return an item and get my refund?

What should I do if I didn't receive a return label or QR code for my return?

How can I exchange an item that is the wrong size or is damaged?

How do I return an item that I do not see in my order history?

What should I do if I am unsatisfied with the quality of a product?

How can I process a return if I encounter difficulties with the item?

I have credits or gift cards from returns, how can I use them?

What should I do if there is an issue with the quality of the item received?

Shipping Options & Charges

What should I do if my discount code is not working?

How do I use my first-time signup discount code?

Technical Questions

How can I unsubscribe from your marketing emails?

How can I unsubscribe from your catalog or postal mailings?

How can I stop receiving marketing text messages from your company?

Do you have brick-and-mortar stores?

How do I sign up for marketing alerts?

General Questions

I received my order, but one item was missing. What should I do?Updated 9 months ago