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Boston Proper

<p>For items on backorder, we charge your credit card right away once the order is submitted. If we are unable to fulfill the backordered item, we will process a full refund to the original form of payment. We understand the concern this policy might cause and apologize for any inconvenience it may cause.</p>

For items on backorder, we charge your credit card right away once the order is submitted. If we are unable to fulfill the backordered item, we will process a full refund to the original form of payment. We understand the concern this policy might ca

What is the policy for charging items that are on backorder?

Ordering & Payment Options

Can I cancel or modify my order after it's been placed?

What should I do if I haven't received my order?

How do I handle a situation where the delivery of my order is delayed or lost?

How can I track my order or an exchange?

Why is my order taking so long to arrive?

Order Status & Tracking

What happens if an item I ordered is on backorder?

How is the sale price of an item handled if the price changes after I've placed an order?

What should I do if an item I am interested in is not available on the website?

What is your price adjustment policy?

How do promos and coupons work on your site?

What should I do if my order is out of stock?

Can I change the shipping address on my order after it has been placed?

How can I find out the price of an item?

Do you deliver to my location?

What options do I have for a refund when I return an item?

How do I return an item and get my refund?

What should I do if I didn't receive a return label or QR code for my return?

How can I exchange an item that is the wrong size or is damaged?

How do I return an item that I do not see in my order history?

What should I do if I am unsatisfied with the quality of a product?

How can I process a return if I encounter difficulties with the item?

I have credits or gift cards from returns, how can I use them?

What should I do if there is an issue with the quality of the item received?

I received my order, but one item was missing. What should I do?

Returns, Adjustments and Exchanges

Shipping Options & Charges

What should I do if my discount code is not working?

How do I use my first-time signup discount code?

Technical Questions

How can I unsubscribe from your marketing emails?

How can I unsubscribe from your catalog or postal mailings?

How can I stop receiving marketing text messages from your company?

Do you have brick-and-mortar stores?

How do I sign up for marketing alerts?

General Questions

What is the policy for charging items that are on backorder?Updated 10 months ago