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Order Status & Tracking

Can I cancel or modify my order after it's been placed?

Once an order is placed, our systems are designed for quick processing to ensure that your items are delivered within our promised timeframes. Unfortunately, this efficiency means orders cannot be modified or canceled once submitted. This policy is n

What should I do if I haven't received my order?

We're sorry to hear you haven't received your order. Here's a step-by-step guide on what to do:. Please note that our standard delivery time frame is 7-10 business days from the ship-out date. If your order is taking longer than this, please click he

How do I handle a situation where the delivery of my order is delayed or lost?

If you have not received your order as expected, please reach out to us for an update on the delivery status. We will check our records and provide you with the latest information regarding your order. If the order appears to be lost or delayed click

How can I track my order or an exchange?

You can track your order using the tracking number provided after shipment or if you believe your order has been lost, click here. If you have initiated an exchange and have not received the new item, it may be due to the original item being out of s

Why is my order taking so long to arrive?

If you have concerns about the delivery timeline of your order, please provide us with your Order Number. With the Order Number, we can promptly look into your order status and keep you updated on its progress. Our aim is to ensure that your order re